FAQs

How can we help?

Popular Questions

How can I place an order on your website?

Choose the products needed, make sure that they are in stock, add them to the cart, open it and press “Proceed to checkout” to go to the payment menu.

How can I check the availability of a product?

To receive that information, please, contact our consultant.

How can I get the payment details?

Our manager will send you the payment information via email after you place an order. Please, make sure that you provide the correct email address.

When will I receive the tracking number?

After your payment is processed, your order will be sent to the shipping department, and you will get the tracking number within 48 hours.

What is the difference between US Domestic and International shipping?

The main difference is the duration of delivery: US Domestic ― 3–5 days, International ― 15–20 days. Also, products delivered via US Domestic are a bit more expensive. You can see all the prices on our website.

Why are items from the US Domestic category more expensive?

They are more expensive due to higher transportation expenses at the procurement stage.

How can I confirm my order?

After you place an order, our consultant will get in touch with you and will ask you to confirm the order via email. Make sure that your email address is indicated correctly. The waiting period may last up to 6 hours, please, stay in touch, your order is very important for us.

What if I have not received the tracking number for my order?

We send out orders once per 3 days, if you haven’t got the tracking code yet, please, contact our consultant.

How can I check the genuineness of products?

We are authorized distributors of the ZPHC, Spectrum Pharma, Magnus Pharmaceuticals, Pharmacom and others. All the products that we offer are genuine and are protected with unique codes, which you can check on the official manufacturers websites.

What if I have not got any feedback after placing an order?

Due to a huge amount of orders and the fact that they are processed manually, it may take an operator more time to process your order, so, please, stay in touch, we will definitely contact you as soon as possible.

How can I make changes to my order?

To change the details of the order, please, turn to our consultant.

What if I have some problems with paying for the order?

In case you face any difficulties related to payments, please, get in touch with our operator without a delay. He will make every effort to help you.

What are the conditions of placing a bulk order?

If you want to learn more about the conditions of placing a bulk order, please, contact our consultant, he will strive to provide all the information needed.

What is the minimal sum of an order?

There is no fixed minimal sum of an order.

Why was my payment declined?

In case your payment has been declined, please, get in touch with our operator. The possible reason is payment problems, the specialist will advise you how to fix them.

Why was my order declined?

In case your order has been declined, there is a risk that there are some mistakes in the information provided by you or that the delivery to your country cannot be provided. Please, contact our operator as soon as possible.

What if the product, which I need, is out of stock?

If the product, which you want to order, is currently unavailable, please, turn to our consultant for further information. Also, he can find the suitable alternative for you.

My package is delayed, what should I do?

If there is a delivery delay, please, turn to our consultant, so that he can help you track the package and find out the possible reason for the delay, as well as the approximate delivery terms.

I need some assistance, whom can I turn to?

In case you have any questions or difficulties, please, feel free to turn to our consultant, he will gladly make every effort to help you.

My payment was returned.

If your payment has been returned, there is a risk that there are some technical problems or that it has been made incorrectly. Please, turn to our operator.